Table of Contents
Knowledge Management and Transfer in Education Linda Muchisky American Productivity & Quality Center 713-685-4712 lmuchisky@apqc.org
Objectives for Today
American Productivity & Quality Center
The American Productivity & Quality Center
We help organizations improve through..
KM:Sponsor & Partner Companies
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Knowledge Management
In the beginning, KM was without form.
APQC’s Work in Knowledge Management
APQC’s Definition of Knowledge Management
Knowledge Management
Defining Terms…
Our First KM Study We identified six major KM Strategies and Value Propositions
State of KM in 1995
APQC’s Knowledge Management Framework
A Few of the Early Leaders
Observations about the APQC KM Community
1997: KM enters the mainstream
Lessons Learned
Lesson 1
Tree of Knowledge
Lesson 2 Tacit is tough to “transfer”.
Tacit
Tacit
Knowledge is a Flow, Not a Thing
Lesson 3 Ignore organization and human dynamics at your peril.
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Constraints on Knowledge Transfer
Other Reactions
Knowledge in Context
Lesson 4 You can make money from KM if you focus.
The Business Case for KM
Lesson 5
Technology: If you build it, will they come?
Technology : Prevalent Tools
Check Point: Where are you now?
Three Approaches That Work Lessons 6, 7, 8
Knowledge Transfer Approaches
Lesson 6: Self-Service +
Self-Service +
Lesson 7 Knowledge Services and Networks Access to information is important, but access to people with knowledge is more important.
Knowledge Services & Networks
Knowledge Services & Networks
Networks and Communities of Practice
Lesson 8 High investment yields high return-- facilitated transfer of best practices.
Facilitated “Transfer”
Facilitated “Transfer”
The Famous “Free Fab” Story
Best Practice Teams
The Emerging Infrastructure for Facilitated Transfer
Lesson 9: Discover the value proposition first.
Lesson 10 Observe process, but measure results.
Evolution of Measurement
Check Point: Where are you now?
And so, for Education…
Issues
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Why?
Knowledge & Best Practices also abound in:
Results?
What Can Be Done?
Communities of Practice
Definition of CoP
Benefits of CoPs
CoPs can focus on anything that people care about
Businesses have many CoPs, but they call them by many names
Characteristics of CoPs
APQC has discovered four (4) Basic Types of CoPs
Knowledge Sharing
Check Point: Where are you now?
Knowledge Sharing Network for Education
What is the KSNE?
The Rationale: Why a KSNE?
The Timing is Right for a KSNE!
KSNE: The Vision
The KSNE has Inter-related Components
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What Makes KSNE Different?
KSNE Features
Getting Starting in Knowledge Management Yourself
APQC’s Road Map to KM Results: Stages of Implementation?
Stage 1: Getting Started
Where are you?
Stage 2: Explore and Experiment
Stage 2: Explore and Experiment
Stage 3: Pilots and KM Initiatives
Stage 3: Pilots and KM Initiatives
Stage 4: Expand and Support
Stage 5: Institutionalize KM
Wrap Up
Scoring
Scoring
Scoring
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